Chatham Bars Inn Resort & Spa, a 4-Star, 4-Diamond luxury resort is located in the town of Chatham, on Cape Cod, in Massachusetts. The resort and its location are steeped in history and rich in a service-oriented culture. Chatham Bars Inn sits high upon a bluff with sweeping views of Pleasant Bay and the Atlantic Ocean. Our understated luxury and premium amenities coupled with a staff of passionate service providers creates an experience for guests that is thoroughly enjoyable and memorable.
 

There are 4 full-service restaurants, 217 guestrooms; 15,000 sq. ft. of dedicated meeting space plus another 7,000 sq. ft. in additional space for meetings & events. Our 8-acre farm is the source for our fresh vegetables, herbs, and fruits. Chatham Bars Inn boasts an award-winning Spa, two pools, and a bevy of outdoor activities that includes biking, kayaking, tennis, yoga, power walks, and a quarter mile of private beach. Our boat fleet is extensive and provides enjoyment such as whale watching, deep sea fishing, seal cruises, sunset cruises, water tours, and trips to the islands of Nantucket and Martha's Vineyard.

Chatham Bars Inn is a wonderful place to work as it offers so much including great benefits, a positive culture and environment that fosters growth and enjoyment in what we do. Working with seasoned and passionate professionals who value each other and share in the same goal of consistency in quality service just makes the daily work experience pleasurable.

Our four restaurants are defined by our Chef’s creative touches, local products and fresh seafood. Our farm grows the finest vegetables and our Chefs enjoy creating delicious dishes using those very same vegetables…they even get to select and pick the items themselves! Working with the best culinary talents in an environment where everyone participates, learns, and is motivated by the local resources is one of the many reasons why working at Chatham Bars Inn is truly special.
 

In General

The hiring process begins with an application. Each department manager handles his or her own interviewing; therefore, please do not send a resume or application without expressing to us the position(s) for which you are applying. You may apply to more than one department or for more than one position. Please be specific and accurate about your skills and professional experience.
 

Please apply at our website by clicking on any job listing. To view the available opportunities, click on each department shown. Please do not e-mail us requesting general information.
 

Once you have presented us with your qualifications, please allow us one week to process your application. You may then follow up with a telephone call or e-mail directly to your targeted department(s). Because we receive hundreds of applications from candidates seeking employment, we are, unfortunately, unable to respond personally to each inquiry. Questions about pay rates and other job conditions should be directed to the specific department at the time of interview.
 

Thank you. 

Filter By Department

Front Office

Front Desk Agent - Full-Time Year-Round with Benefits DETAILS

Description

 The role of the Front Desk Agent is to provide the utmost in guest service while ensuring that the check in and check out process for guests is handled efficiently and professionally. The Guest Service Agent is responsible for but not limited to managing keys, recording and executing wake-up call information, providing directions, assisting in all guest inquiries, and adhering and practicing the Preferred Hotels & Resorts, Forbes, and Fine Hotels & Resorts Standards..
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges are posted to the corresponding guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Respond to and manage phone activity including providing general knowledge to callers.
• Provide administrative, reception and program support to management and staff.
• Smile and greet guests in a welcoming manner and use the guest’s name.
• Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
• Register and assign rooms to guests.
• Maintain a professional appearance at all times.

Requirements

 • Superior customer service skills
• Ability to multi-task
• Ability to work well in a fast-paced environment
• Strong attention to detail and organization
• Excellent computer skills and telephone etiquette
• Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
• Well-groomed
• Able to stand for long periods of time during shift(s)
• Previous experience preferred but not necessary

Location

Chatham Bars Inn

Seasonal

Full-time, Year-round

Hours Per Week

40

---

Assistant Front Desk Manager DETAILS

Description

The role of Assistant Front Desk Manager will provide supervision, direction in accordance with the objectives set forth by the Resort in maintaining all aspects of the Front Desk and PBX departments. The responsibilities include but are not limited to:

• Operate the Front Office properly, efficiently and with profitability, which includes overseeing Guest Service Agents and PBX Staff members.
• Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival)
• Delegate duties and responsibilities to Front Desk colleagues and ensure that work processes are in a logical order
• Ensure proper staffing at all times in all areas
• Ensure that Leading Hotel Quality Standards, policies and procedures are properly understood and followed through among Front Office colleagues
• Assist in compiling annual departmental operating budgets. Control departmental costs to ensure spending is within budget
• Perform all aspects of human resources and training functions, including hiring, performance appraisals, counseling, coaching, training, disciplinary actions, etc. along side the Front Office Managers direction.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
• Handle all guest complaints and comments relating to the department tactfully
• Ensure that the CBI Standards are continuously refreshed, maintained and used effectively and in line with Leading Hotels and Forbes Five Star Standards.
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Front Office Manager or Rooms Division Manager

Requirements

• Minimum of 2 years front office and/or supervisory experience
• Demonstrated management skills
• Superior customer service skills
• Demonstrated leadership skills
• Ability to multi-task
• Strong attention to detail and organization
• Sound accounting background, needs to have ability to train subordinate staff in this area
• Excellent computer skills
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction

REPORTS TO:

Front Desk Managers

Location

Chatham Bars Inn Property

Seasonal

FT Year Round with Benefits

Hours Per Week

40

---

Guest Services Coordinator DETAILS

Description

 Chatham Bars Inn Resort & Spa, a 4-Star, 4-Diamond luxury resort is located in the town of Chatham, Cape Cod, Massachusetts. The resort and its location are steeped in history and rich in a service-oriented culture. Chatham Bars Inn sits high upon a bluff with sweeping views of Pleasant Bay and the Atlantic Ocean. Our understated luxury and premium amenities coupled with a staff of passionate service providers creates an experience for guests that is thoroughly enjoyable and memorable.

We are looking to hire a full time year-round Guest Services Coordinator.

The responsibilities include but are not limited to responding to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. In addition, the operator/ coordinator will work directly with various departments including housekeeping, engineering, food and beverage, recreation and the spa on all “Knowcross” follow up items on a daily basis.

Responsibilities:
• Maintains confidentiality, security and integrity of guest and organizational data
• Leading Hotels of the World Service Standards are met with each call
• Ensures release of information is consistent with all privacy policies
• Obtains necessary information and transfers calls to correct extensions
• Provides hotel information to callers as appropriate
• Responds quickly and accurately to disaster and emergency situations as required, remaining calm

Requirements

 • Superior organizational skills
• Superior customer service skills including proper telephone etiquette
• Can work well in a team setting as well as individually
• Enjoys a fast-paced environment
• Excellent multi-tasking skills a must
• Follows direction well
• Being flexible with schedules and hours
• Able to work weekends and holidays

Location

Chatham Bars Inn Property

Seasonal

FT Year Round with Benefits

Hours Per Week

---

Assistant Guest Experience Manager DETAILS

Description

As Assistant Guest Experience Manager, your personal interactions with the guests at pre-arrival, during their stay and post-stay will ensure a pleasant and memorable experience that guests will carry with them for years to come.

The responsibilities include but are not limited to providing the highest quality service and personalized attention to our guests in a courteous and professional manner; gathering pertinent information through attendance of daily staff meetings, providing general supervision and training of concierge staff. Additional responsibilities include:

• Create Daily and Weekly reports highlighting the upcoming arrivals and in house VIP’s
• Forecast and detail the needs of the arriving guests.
• Assist the Guest Services Manager with all levels of guests and contact them pre-arrival to anticipate all needs to include:

o Guest arrival time
o Curbside check in if applicable
o Restaurant reservations (up selling our in house operation)
o Activities, boating, cabana reservations
o Fridge stocking of soft drinks and water
o Occasion small event planning (birthday cakes, private dinners)
o Spa appointments
o Travel arrangements
o Historical data entries (children’s names/ages, allergies, guest preferences etc.)
o Pet process to include policy review and pet amenities

• Understand the process of achieving the best possible profitability and maximization of revenue in Rooms and Food and Beverage Departments by referrals and upselling
• Organize team meetings and daily operations meetings
• Ensure all team members are maintaining the standards of personal presentation and hygiene
• Fill out amenity request forms, print welcome cards, and ensure all areas have theirs ready for arriving guests
• Select, coordinate, and refresh amenity deliveries as required (including flower deliveries)
• Meet and greet each guest personally
• As part of the Manager on Duty team monitor every day of guest stay, resolve challenges and follow up to ensure guest satisfaction
• Provide a level of service in accordance with Forbes Five star standards and guidelines
• Partner with the Guest Services and Front Desk Managers to ensure a flawless arrival and departure experience
• Responsible with overseeing day to day operations of Concierge desk in the absence of the Guest Services Manager
• Ensure Concierge Desk is staffed appropriately to business levels and that all communication is timely, accessible, and accurate for the guest and employees alike
• Onboard and train seasonal Guest Relations Coordinator
• Log all internal and guest related incidents into Knowcross to include factual account and cost of recovery – additionally responsible for internal department follow-up with guest opportunities
• Ensure contracts for all local offerings or third party bookings are accurate and yield the proper pricing and fees for the hotel

Requirements

• Previous Concierge experience or similar preferred
• Experience in luxury hospitality services
• A minimum of 2 years management or supervisory experience
• Effective written and verbal communication skills,
• Superior customer service and interpersonal skills
• Ability to work weekends, holidays and long hours when necessary
• Well groomed and professional in appearance
• Superior organizational skills
• Can work well in a team setting as well as independently
• Enjoys a fast-paced environment
• Excellent multi-tasking skills
• Follows direction well
• Can sit, stand, and walk for extended periods of time
• Being flexible with schedules and hours
• Most importantly, you must really enjoy people and providing superior service each and every day

Location

Chatham Bars Inn Property

Seasonal

Full-time, Year-round

Hours Per Week

---

VIP Services Manager DETAILS

Description

As VIP Services Manager, your personal interactions with the guests at pre-arrival, during their stay and post-stay will ensure a pleasant and memorable experience that guests will carry with them for years to come. This role will primarily oversee the guests considered as “Top 100” or “Legacy Guests”.

The responsibilities include but are not limited to providing the highest quality service and personalized attention to our guests in a courteous and professional manner; gathering pertinent information through attendance of daily staff meetings, room’s division weekly meetings, Resume & BEO review; providing general supervision and training of concierge and front desk staff. Additional responsibilities include:

• Create Daily and Weekly reports highlighting the upcoming arrivals and in house VIP’s
• Forecast and detail the needs of the arriving VIP Guests.
• Work with to level VIPs (Top 100 & Legacy Guests) and contact them pre-arrival to anticipate all needs to include:

o Guest arrival time
o Curbside check in if applicable
o Restaurant reservations (up selling our in-house operation)
o Activities, boating, cabana reservations
o Occasion small event planning (birthday cakes, private dinners)
o Spa appointments
o Travel arrangements
o Historical data entries (children’s names/ages, allergies, guest preferences etc.)
o Pet process to include policy review and pet amenities

• Understand the process of achieving the best possible profitability and maximization of revenue in Rooms and Food and Beverage Departments by referrals and upselling
• Organize team meetings and daily operations meetings
• Ensure all team members are maintaining the standards of personal presentation and hygiene
• Assist Guest Experience Manager in ensuring all shifts are adequately staffed to meet the business demand when scheduling the manpower
• Lead resort in overall communication of hotel and local offerings
• Meet and greet each Top 100 & Legacy guest personally
• As part of the Manager on Duty team monitor every day of guest stay (primarily Top 100 & Legacy guests), resolve challenges and follow up to ensure guest satisfaction
• Provide a level of service in accordance with Forbes Five star standards and guidelines
• Daily amenity spot check of VIP Arrival Amenities including paid amenities
• Partner with the Guest Services and Front Desk Managers to ensure a flawless arrival and departure experience
• Assist Guest Experience Manager in ensuring Concierge Desk is staffed appropriately to business levels and that all communication is timely, accessible, and accurate for the guest and employees alike
• Onboard and train seasonal Guest Relations Coordinator
• Log all internal and guest related incidents into Knowcross to include factual account and cost of recovery.
• Ensuring appropriate department managers across the resort are following up with guest opportunities
• Assisting with Management and coverage of the Signature Shop

Requirements

• Previous Concierge experience or similar preferred
• Experience in luxury hospitality services
• A minimum of 2 years management or supervisory experience
• Effective written and verbal communication skills,
• Superior customer service and interpersonal skills
• Ability to work weekends, holidays and long hours when necessary
• Well groomed and professional in appearance
• Superior organizational skills
• Can work well in a team setting as well as independently
• Enjoys a fast-paced environment
• Excellent multi-tasking skills
• Follows direction well
• Can sit, stand, and walk for extended periods of time
• Being flexible with schedules and hours
• Most importantly, you must really enjoy people and providing superior service each and every day

Location

Chatham Bars Inn Property

Seasonal

Full Time Year Round

Hours Per Week