Chatham Bars Inn Resort & Spa, a 4-Star, 4-Diamond luxury resort is located in the town of Chatham, on Cape Cod, in Massachusetts. The resort and its location are steeped in history and rich in a service-oriented culture. Chatham Bars Inn sits high upon a bluff with sweeping views of Pleasant Bay and the Atlantic Ocean. Our understated luxury and premium amenities coupled with a staff of passionate service providers creates an experience for guests that is thoroughly enjoyable and memorable.
 

There are 4 full-service restaurants, 217 guestrooms; 15,000 sq. ft. of dedicated meeting space plus another 7,000 sq. ft. in additional space for meetings & events. Our 8-acre farm is the source for our fresh vegetables, herbs, and fruits. Chatham Bars Inn boasts an award-winning Spa, two pools, and a bevy of outdoor activities that includes biking, kayaking, tennis, yoga, power walks, and a quarter mile of private beach. Our boat fleet is extensive and provides enjoyment such as whale watching, deep sea fishing, seal cruises, sunset cruises, water tours, and trips to the islands of Nantucket and Martha's Vineyard.

Chatham Bars Inn is a wonderful place to work as it offers so much including great benefits, a positive culture and environment that fosters growth and enjoyment in what we do. Working with seasoned and passionate professionals who value each other and share in the same goal of consistency in quality service just makes the daily work experience pleasurable.

Our four restaurants are defined by our Chef’s creative touches, local products and fresh seafood. Our farm grows the finest vegetables and our Chefs enjoy creating delicious dishes using those very same vegetables…they even get to select and pick the items themselves! Working with the best culinary talents in an environment where everyone participates, learns, and is motivated by the local resources is one of the many reasons why working at Chatham Bars Inn is truly special.
 

In General

The hiring process begins with an application. Each department manager handles his or her own interviewing; therefore, please do not send a resume or application without expressing to us the position(s) for which you are applying. You may apply to more than one department or for more than one position. Please be specific and accurate about your skills and professional experience.
 

Please apply at our website by clicking on any job listing. To view the available opportunities, click on each department shown. Please do not e-mail us requesting general information.
 

Once you have presented us with your qualifications, please allow us one week to process your application. You may then follow up with a telephone call or e-mail directly to your targeted department(s). Because we receive hundreds of applications from candidates seeking employment, we are, unfortunately, unable to respond personally to each inquiry. Questions about pay rates and other job conditions should be directed to the specific department at the time of interview.
 

Thank you. 

Filter By Department

Front Office

Front Desk Agent - Full-Time Year-Round with Benefits DETAILS

Description

 The role of the Front Desk Agent is to provide the utmost in guest service while ensuring that the check in and check out process for guests is handled efficiently and professionally. The Guest Service Agent is responsible for but not limited to managing keys, recording and executing wake-up call information, providing directions, assisting in all guest inquiries, and adhering and practicing the Preferred Hotels & Resorts, Forbes, and Fine Hotels & Resorts Standards..
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges are posted to the corresponding guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Respond to and manage phone activity including providing general knowledge to callers.
• Provide administrative, reception and program support to management and staff.
• Smile and greet guests in a welcoming manner and use the guest’s name.
• Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
• Register and assign rooms to guests.
• Maintain a professional appearance at all times.

Requirements

 • Superior customer service skills
• Ability to multi-task
• Ability to work well in a fast-paced environment
• Strong attention to detail and organization
• Excellent computer skills and telephone etiquette
• Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
• Well-groomed
• Able to stand for long periods of time during shift(s)
• Previous experience preferred but not necessary

Location

Chatham Bars Inn

Seasonal

Full-time, Year-round

Hours Per Week

40

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Guest Services Coordinator DETAILS

Description

 Chatham Bars Inn Resort & Spa, a 4-Star, 4-Diamond luxury resort is located in the town of Chatham, Cape Cod, Massachusetts. The resort and its location are steeped in history and rich in a service-oriented culture. Chatham Bars Inn sits high upon a bluff with sweeping views of Pleasant Bay and the Atlantic Ocean. Our understated luxury and premium amenities coupled with a staff of passionate service providers creates an experience for guests that is thoroughly enjoyable and memorable.

We are looking to hire a full time year-round Guest Services Coordinator.

The responsibilities include but are not limited to responding to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. In addition, the operator/ coordinator will work directly with various departments including housekeeping, engineering, food and beverage, recreation and the spa on all “Knowcross” follow up items on a daily basis.

Responsibilities:
• Maintains confidentiality, security and integrity of guest and organizational data
• Leading Hotels of the World Service Standards are met with each call
• Ensures release of information is consistent with all privacy policies
• Obtains necessary information and transfers calls to correct extensions
• Provides hotel information to callers as appropriate
• Responds quickly and accurately to disaster and emergency situations as required, remaining calm

Requirements

 • Superior organizational skills
• Superior customer service skills including proper telephone etiquette
• Can work well in a team setting as well as individually
• Enjoys a fast-paced environment
• Excellent multi-tasking skills a must
• Follows direction well
• Being flexible with schedules and hours
• Able to work weekends and holidays

Location

Chatham Bars Inn Property

Seasonal

FT Year Round with Benefits

Hours Per Week

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Concierge DETAILS

Description

Chatham Bars Inn is seeking to hire full-time, seasonal Concierge.

The position of Concierge includes but is not limited to ensuring that the needs and requests of hotel guests are met, and that each guest has a memorable stay.

• Adhering to and practicing the Chatham Bars Inn Service Standards which are in line with Forbes Five Star Standards and Triple AAA Five Diamond Standards.
• Meet and exceed the guests’ expectations by being attentive to their needs, pay attention to what they are asking for, and work hard to make their experience the best it can be by delivering in a timely fashion. This also means listening to what is not said as that is where we can capture opportunities to exceed expectations.
• Assist In-house and out of house guests with locating suitable dining, entertainment, boating, and travel accommodations both inside and outside the resort.
• Manage appointments and reservation requests for various dining and recreational activities for Guests and Members.
• Maintain a professional appearance and friendly attitude toward guests, other employees and management staff.
• Conduct themselves in a professional manner at all times to reflect the high standards of the company.
• Assist with rental home guests, Travel agents, and leisure sales manager with locating suitable dining, entertainment, boating, and travel accommodations both inside and outside the resort.

Requirements

• A minimum of one year experience working in a luxury hotel environment as a lobby concierge or experience in a luxury 5-Star or 5-diamond Resort preferred
• Superior customer service skills- genuinely enjoys working with people
• Excellent written and verbal skills
• Having strong organizational skills is necessary
• Have thorough knowledge of Chatham, Cape Cod, and the Islands (includes main roads, dining options, historical and special attractions, scenic areas, and transportation)
• Must be able to multi-task in a busy environment, one where interruptions are expected
• Problem solving abilities and being able to do so to the satisfaction of the guest is necessary

Location

Chatham Bars Inn Property

Seasonal

Seasonal (2023)

Hours Per Week

40