Cape Cod Employment Opportunities at Chatham Bars Inn
Cape Cod Employment Opportunities at Chatham Bars Inn
Careers at Chatham Bars Inn
Chatham Bars Inn Resort & Spa, a 4-Star, 4-Diamond luxury resort is located in the town of Chatham, on Cape Cod, in Massachusetts. The resort and its location are steeped in history and rich in a service-oriented culture. Chatham Bars Inn sits high upon a bluff with sweeping views of Pleasant Bay and the Atlantic Ocean. Our understated luxury and premium amenities coupled with a staff of passionate service providers creates an experience for guests that is thoroughly enjoyable and memorable.
There are 4 full-service restaurants, 217 guestrooms; 15,000 sq. ft. of dedicated meeting space plus another 7,000 sq. ft. in additional space for meetings & events. Our 8-acre farm is the source for our fresh vegetables, herbs, and fruits. Chatham Bars Inn boasts an award-winning Spa, two pools, and a bevy of outdoor activities that includes biking, kayaking, tennis, yoga, power walks, and a quarter mile of private beach. Our boat fleet is extensive and provides enjoyment such as whale watching, deep sea fishing, seal cruises, sunset cruises, water tours, and trips to the islands of Nantucket and Martha's Vineyard.
Chatham Bars Inn is a wonderful place to work as it offers so much including great benefits, a positive culture and environment that fosters growth and enjoyment in what we do. Working with seasoned and passionate professionals who value each other and share in the same goal of consistency in quality service just makes the daily work experience pleasurable.
Our four restaurants are defined by our Chef’s creative touches, local products and fresh seafood. Our farm grows the finest vegetables and our Chefs enjoy creating delicious dishes using those very same vegetables…they even get to select and pick the items themselves! Working with the best culinary talents in an environment where everyone participates, learns, and is motivated by the local resources is one of the many reasons why working at Chatham Bars Inn is truly special.
The hiring process begins with an application. Each department manager handles his or her own interviewing; therefore, please do not send a resume or application without expressing to us the position(s) for which you are applying. You may apply to more than one department or for more than one position. Please be specific and accurate about your skills and professional experience.
Please apply at our website by clicking on any job listing. To view the available opportunities, click on each department shown. Please do not e-mail us requesting general information.
Once you have presented us with your qualifications, please allow us one week to process your application. You may then follow up with a telephone call or e-mail directly to your targeted department(s). Because we receive hundreds of applications from candidates seeking employment, we are, unfortunately, unable to respond personally to each inquiry. Questions about pay rates and other job conditions should be directed to the specific department at the time of interview.
Thank you.
Filter By Department
Bell/Valet
Bell/Valet - Full-Time Year-Round with Benefits DETAILS
Description 
• Greeting the guest upon arrival
• Smile and greet guests in a welcoming manner and use the guest’s name
• Assisting with their luggage and motor vehicle
• Escorting the guest to their room
• Provide room orientation in addition to hotel orientation via maps and directions
• Assisting with guest inquiries
• Communications with the Front Desk at all times
• Respond to and manage phone activity at the Bell station and company radios
• Maintain a professional appearance at all times
Requirements
• Ability to multi-task
• Ability to work well in a fast-paced environment
• Strong attention to detail and organization
• Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
• Well-groomed
• Able to stand for long periods of time during shift(s)
• Able to move quickly to retrieve guests vehicles
• Previous experience preferred but not necessary
Location
Seasonal
Hours Per Week
Shuttle Driver DETAILS
Description
• Transporting employees to and from work
• Assisting the Bell/Valet department with rides, valet and luggage for guests
• Maintaining the cleanliness of all Guest Services vehicles daily.
• Completing daily inspections of all vehicles
• Provide other departments with assistance if needed
• Assisting with guest inquiries
• Maintaining communication with the Front Desk at all times
• Respond to and manage phone activity at the Bell station and on company radios
• Maintain a professional appearance at all times
Requirements
• Superior driving skills
• Valid Driver’s License
• Ability to multi-task
• Ability to work well in a fast-paced and diverse environment
• Strong attention to detail and organization
• Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
• Well-groomed
• Able to drive for long periods of time during shift(s)
• Previous experience preferred but not necessary
Full time and Part time Extended Seasonal positions available (April - November)
Location
Seasonal
Hours Per Week
Bell/Valet Attendant DETAILS
Description
• Greeting the guest upon arrival
• Smile and greet guests in a welcoming manner and use the guest’s name
• Assisting with their luggage and motor vehicle
• Escorting the guest to their room
• Provide room orientation in addition to hotel orientation via maps and directions
• Assisting with guest inquiries
• Communications with the Front Desk at all times
• Respond to and manage phone activity at the Bell station and company radios
• Maintain a professional appearance at all times
Requirements
• Ability to multi-task
• Ability to work well in a fast-paced environment
• Strong attention to detail and organization
• Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
• Well-groomed
• Able to stand for long periods of time during shift(s)
• Able to move quickly to retrieve guests vehicles
• Previous experience preferred but not necessary
FT and PT Seasonal (June -August) and Extended Seasonal (April - October) positions available.
Location
Seasonal
Hours Per Week
Grounds
Grounds Supervisor DETAILS
Description
We are looking to hire a full time year-round Grounds Supervisor.
The Grounds Supervisor, working under the Grounds Manager will work with the grounds team to assure quality craftsmanship in all facets of grounds care such as: lawn maintenance, ornamental pruning, annual installation, planting shrubs/trees, working with fine gardener, some tree work, cleaning the beach with tractor, mulching, weeding and snow removal. Responsibilities include but are not limited to:
• Working with grounds crew to execute scheduled assignments
• Meeting with manager to set priorities of day-to-day operation
• Evaluating and verifying employee performance through the review of completed work, assignments and work techniques
• Coordinate with outside vendors, landscapers etc.
• Maintenance and repair of irrigation system
• Supervision of beach maintenance
• Assist with winter operations: plowing, sanding etc.
• All other duties as assigned by Grounds manager.
Requirements
• Knowledge of tools and equipment maintenance, trimmers, leaf blowers, and other related equipment is required.
• Plant knowledge, planting skills, tree and shrub care, pruning.
• Ability to speak Spanish is a plus but not required
• Tractor experience a plus but not required
• Snow removal/snow plow operation is a plus but not required. Schedule varies during winter time based on snow storms
• Valid Driver's License
• Must be able to work weekends and be flexible with schedule. Required overtime during spring planting season
Location
Seasonal
Hours Per Week
Housekeeping
Turn Down Attendant - Part-time, Year-round, Evenings DETAILS
Description
The Turndown Attendant is responsible for but is not limited to creating an inviting and comfortable evening guest accommodation in accordance to standards and procedures of guestrooms and public areas as set forth by Forbes, AAA, Leading Hotels of The World and Chatham Bars Inn.
General Responsibilities Include:
• Ensure occupied and vacant guestrooms receive service that meets the standard as demonstrated by Housekeeping supervisory staff during initial training
• Maintain cleanliness of guestrooms properly using the provided chemicals and equipment
• Arranging all toiletries, clothing and guest items to standard
• Replenish all amenities and terry items if necessary
• Efficiently turn down bed to meet appearance standard as demonstrated
• Remove all room service trays and items from public areas and request for removal
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task
• Ensure all guestrooms assigned are completed, continuously providing updated status. Return device at end of shift with correct status noted including any information for input into guest profile
• Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards
• Performs other related duties as assigned by the manager
Requirements
• Superior attention to detail
• Can work well independently as well as in a team setting
• Follows directions well
• Able to meet deadlines
• Able to lift up to 50lbs.
• Being flexible and motivated
• Professional appearance and grooming
Reports to: Housekeeping Manager
Nature of Employment: This position is at-will. Employment with the Company is voluntarily entered into and you may terminate the employment relationship at any time, with or without notice and for any reason or no reason. Similarly, the Company may terminate the employment relationship at any time, with or without notice and for any reason or no reason.
Job Offers are contingent upon successfully passing the background check and completing the Form I9.
Location
Seasonal
Hours Per Week
Start Date
Housekeeper - $1000 SIGNING BONUS! Full-time, Year-round with Benefits DETAILS
Description
Requirements
• Remove trash, linen, terry and personal items from previous guest
• Thorough cleaning of guestrooms properly using the provided chemicals and equipment
• Arranging all toiletries, clothing and guest items to standard
• Replenish all amenities and terry items
• Efficiently make bed to meet appearance standard as demonstrated
• Remove all room service trays and items from public areas and request for removal
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task
• Recognize and report all missing, damaged or substandard furniture, fixtures and equipment
• Ensure that all electronic devices (television, remote controls, fireplace, stereo, and telephones) are working properly
• Ensure all guestrooms assigned are completed, continuously providing updated status. Return device at end of shift with correct status noted including any information for input into guest profile
• Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards
• Return all articles left by guest to Lost & Found and adhere to all Lost & Found policies and procedures
Qualifications:
• Superior organizational skills
• Superior attention to detail
• Can work well independently as well as in a team setting
• Follow direction well
• Able to meet deadlines
• Able to lift up to 50 lbs.
• Being flexible and motivated
• Professional appearance and grooming
• Able to work with cleaning chemicals/products
• Experience preferred
Reports to:
Director of Housekeeping
Nature of Employment:
This position is at-will. Employment with the Company is voluntarily entered into and you may terminate the employment relationship at any time, with or without notice and for any reason or no reason. Similarly, the Company may terminate the employment relationship at any time, with or without notice and for any reason or no reason.
Job Offers are contingent upon successfully passing the background check and completing the Form I9.
Location
Seasonal
Hours Per Week
Housekeeper - $1000 SIGNING BONUS! Part-time, Year-round DETAILS
Description
Requirements
• Remove trash, linen, terry and personal items from previous guest
• Thorough cleaning of guestrooms properly using the provided chemicals and equipment
• Arranging all toiletries, clothing and guest items to standard
• Replenish all amenities and terry items
• Efficiently make bed to meet appearance standard as demonstrated
• Remove all room service trays and items from public areas and request for removal
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task
• Recognize and report all missing, damaged or substandard furniture, fixtures and equipment
• Ensure that all electronic devices (television, remote controls, fireplace, stereo, and telephones) are working properly
• Ensure all guestrooms assigned are completed, continuously providing updated status. Return device at end of shift with correct status noted including any information for input into guest profile
• Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards
• Return all articles left by guest to Lost & Found and adhere to all Lost & Found policies and procedures
Qualifications:
• Superior organizational skills
• Superior attention to detail
• Can work well independently as well as in a team setting
• Follow direction well
• Able to meet deadlines
• Able to lift up to 50 lbs.
• Being flexible and motivated
• Professional appearance and grooming
• Able to work with cleaning chemicals/products
• Experience preferred
Reports to:
Director of Housekeeping
Nature of Employment:
This position is at-will. Employment with the Company is voluntarily entered into and you may terminate the employment relationship at any time, with or without notice and for any reason or no reason. Similarly, the Company may terminate the employment relationship at any time, with or without notice and for any reason or no reason.
Job Offers are contingent upon successfully passing the background check and completing the Form I9.
Location
Seasonal
Hours Per Week
House Attendant DETAILS
Description
We are looking to hire a full time year-round House Attendant.
The House Attendant is responsible for maintaining the overall cleanliness of all guest and public areas of the hotel as well as delivering guest requested items in accordance to standards and procedures of the housekeeping department as set forth by Forbes, AAA, Leading Hotels of The World and Chatham Bars Inn.
General Responsibilities Include:
• Delivering guest requested items
• Maintaining cleanliness of the housekeeping break room and storage areas
• Assisting room attendant where necessary
• Removing trash, linen and terry from closets and multi-purpose units
• Delivering supplies, linen and terry to closets and multi-purpose units
• Ensuring all closets and multi-purpose units are kept clean and organized
• Vacuuming and moping hallways, staircases, closets
• Dust and/or polish all surfaces in guestrooms and/or all public areas
• Reporting any maintenance deficiencies, guest requests or complaints to Supervisor
• Carpet maintenance of guestrooms and public areas
Requirements
• Superior organizational skills
• Can work well independently as well as in a team setting
• Follows direction well
• Able to meet deadlines
• Able to lift up to 50 lbs.
• Being flexible and motivated
• Professional appearance and grooming
• Able to work with cleaning chemicals/products
• Valid Driver’s License
**AM and PM shifts available.**
Location
Seasonal
Hours Per Week
Public Area Attendant DETAILS
Description
We are looking to hire a full time year-round Public Area Attendant.
The Public Area Attendant is responsible for the overall cleanliness of the public areas, reporting deficiencies to ensure all rooms are maintained in accordance to standards and procedures of public areas as set forth by Forbes, AAA, Leading Hotels of The World and Chatham Bars Inn.
• Ensure all public areas of the hotel are cleaned and maintained up to the standard as demonstrated by Housekeeping supervisory staff during initial training.
• Continuously uses chemicals to clean and sanitize the public restrooms including sinks, mirrors, walls, toilets and floors. Stocks the restrooms with sufficient paper products and amenities.
• Sweeps, vacuums, extracts, scrubs, waxes, and polishes public area floors both interior and exterior.
• Cleans and polishes furniture and upholstered items, ensuring they are always in the best condition.
• Dusts furniture, wash walls, ceiling, woodwork, windows, door panels, and sills.
• Welcomes guests and creates a hospitable experience.
Requirements
• Superior attention to detail
• Can work well independently as well as in a team setting
• Follow direction well
• Able to meet deadlines
• Able to lift up to 50 lbs.
• Being flexible and motivated
• Professional appearance and grooming
• Able to work with cleaning chemicals/products
Location
Seasonal
Hours Per Week
Rooms Manager DETAILS
Description
The Rooms Manager is responsible for but not limited to assisting with the management of housekeeping/front desk operations with focus on the supervisors, creating structure and training staff while anticipating and exceeding guest’s needs on property. This individual will oversee initial onboarding for all year-round rooms staff prior to working in their respective departments, this includes job specific training and audits. When not onboarding full time year-round staff or completing audits this manager will work between Front Desk and Housekeeping as needed covering shifts. Other responsibilities include:
• Train and monitor the rooms staff in their responsibilities according to the training program provided by the Chatham Bars Inn.
• Conduct pre-shift meetings and review all information pertinent to the days and/or evening’s activities.
• Assist the Department Heads in matters of recruiting, hiring, firing, and disciplinary actions.
• Assist in resolving all guest and visitor requests in a friendly and efficient manner according to the standards of this Hotel and the standards set by Chatham Bars Inn Service Standards.
• Conduct regular audits of rooms operating departments.
• Maintain accurate and legible recordings of all staff and guest incidents.
• Have proper knowledge of cleaning supplies and chemicals used on property.
• Make sure staff is in proper uniform and wearing their nametag.
• Maintain complete knowledge of the property including guestrooms, function and meeting locations, parking areas, and be able to provide clear walking and driving directions to those areas.
• Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival).
• Delegate duties and responsibilities to Supervisory & Line level colleagues and ensure that work processes are in a logical order.
• Ensure proper staffing in line with business levels for all rooms departments.
• Assist in compiling annual departmental operating budgets. Control departmental costs to ensure spending is within budget.
• Maintain a very high standard of personal hygiene, behavior, and grooming standards of staff.
• Ensure that the CBI Standards are continuously refreshed, maintained, and used effectively and in line with Preferred Hotels Legends and Forbes Five Star Standards.
• Perform any other reasonable duties as required by the Director of Guest Services or Assistant Director of Housekeeping
Requirements
• Demonstrated leadership and management skills
• Superior customer service skills
• Ability to multi-task
• Strong attention to detail and organization
• Sound accounting skills
• Service oriented background, needs to have ability to train subordinate staff in this area
• Excellent computer skills
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction
• Enthusiastic
• Ability to multi-task and work well independently as well as in a team setting
• Superior communication skills
• Ability to walk up and down stairs, walk property and stand on their feet for an extended period.
• Ability to bend over and lift a box weighing 30 pounds from the floor and carry it 20 feet before setting it down.
• Valid driver’s license
Location
Seasonal
Hours Per Week
Recreation
Staff Tennis Professional DETAILS
Description
We are looking a hire a Staff Tennis Professional for the upcoming 2023 season. This will be a Seasonal position with from Memorial Day to Labor Day with some flexibility.
The Staff Tennis Professional is responsible for but not limited to conducting tennis lessons, clinics, round-robins & any other special events as needed.
• Provide tennis instruction, individual and for groups
• Schedule reservations for tennis court times, lessons & clinics
• Pro Shop Merchandise Sales
• Accurate record keeping
• Assist in other areas as needed and requested by the Director of Tennis or Recreation Manager
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times
• Be familiar with all hotel services/features and local attraction/activities to respond to guest inquiries accurately
• Monitor & maintain cleanliness, sanitation and organization of assigned work areas
Requirements
• 2+ years teaching experience to players of all levels
• Playing level of 5.0 preferred
• Ability to communicate effectively orally and in writing – fluency in English
• Available to work weekends and holidays
• Ability to:
• Perform job functions with attention to detail, speed and accuracy
• Prioritize and organize
• Follow directions thoroughly
• Work cohesively with co-workers as part of a team
• Maintain confidentiality of guest information and pertinent hotel data
• Excellent customer service skills; able to establish and maintain effective working relationships with guests and other employees
Reports to: Director of Tennis
Location
Seasonal
Hours Per Week
Tennis Pro Shop Attendant DETAILS
Description
The Tennis Pro Shop Attendant is responsible for but not limited to meeting and greeting all tennis & bike rental clients. Schedule tennis court time, clinics and instruction and handle related equipment rental. Coordinate bike rentals and handle/maintain related equipment rentals. Billing & sales of all clinics, lessons, rentals and pro shop merchandise.
Requirements
• Excellent customer service skills
• Knowledge of tennis rules, equipment, stringing and court maintenance
• Excellent computer skills (three different software programs involved)
• Willing to work flexible hours with a rotating schedule
• Ability to perform job functions with great attention to detail, speed and accuracy
• Prioritize and organize
• Multitask
• Follow direction thoroughly
• Self-motivated and enthusiastic
• Outgoing and personable personality
• Computer skills
• Current certification in CPR & First Aid
• Skilled tennis player
• Retail experience
Approximate Dates of Employment: Early June - Labor Day
Location
Seasonal
Hours Per Week
Recreation Counselor DETAILS
Description
The Recreation Counselor is responsible for but not limited to motivating and interacting with all children attending the CBI Kids Crew drop-off program (including the evening Babysitting (‘Private Counselor’) Services) and general resort activities to include complimentary games and crafts, family events & challenges, and more. The Recreation Counselor provides consistent fun & exciting entertainment for our Resort while ensuring the safety of all attendees. Counselors will have the flexibility and creativity to implement new special events to enhance the stay of all hotel guests. Additional responsibilities include meeting and greeting bike rental clients; coordinating bike rentals; handling/maintaining related equipment rentals; and billing & sales of all rentals and bike shop merchandise
Requirements
• Current certification in CPR & First Aid
• Willing to work flexible hours with a rotating schedule to include weekends and holidays
• Outgoing, personable & energetic!
• Creative & Active
• Exceptional interpersonal communication skills
• Ability to perform job functions with great attention to detail, professionalism, speed and accuracy
• Prioritize and organize
• Follow direction thoroughly
• Self-motivated and enthusiastic
• Skilled in sports, games, crafts and event implementation
• Ability to stand and walk for up to 8 hours
• Ability to lift up to 50 pounds
Desirable:
• Previous experience in customer service and/or the hospitality industry
Location
Seasonal
Hours Per Week
Spa
Nail Technician - Part-Time Year-Round DETAILS
Description
Requirements
• Individual must possess proficient nail skills and be willing & able to learn more.
• Must possess the ability to understand and adhere to safety rules and policy & procedure manuals.
• Requires a flexible schedule based on business, client, and staffing demands. At least one weekend day is required.
• Must be able to sit for a minimum of 6 hours a day. Must be able to push, pull, tug, lift, and carry up to 50 lbs. in the preparation of all treatments and training for treatments.
Location
Seasonal
Hours Per Week
Front Office
Front Desk Agent - Full-Time Year-Round with Benefits DETAILS
Description
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges are posted to the corresponding guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Respond to and manage phone activity including providing general knowledge to callers.
• Provide administrative, reception and program support to management and staff.
• Smile and greet guests in a welcoming manner and use the guest’s name.
• Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
• Register and assign rooms to guests.
• Maintain a professional appearance at all times.
Requirements
• Ability to multi-task
• Ability to work well in a fast-paced environment
• Strong attention to detail and organization
• Excellent computer skills and telephone etiquette
• Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction
• Well-groomed
• Able to stand for long periods of time during shift(s)
• Previous experience preferred but not necessary
Location
Seasonal
Hours Per Week
Assistant Front Desk Manager DETAILS
Description
• Operate the Front Office properly, efficiently and with profitability, which includes overseeing Guest Service Agents and PBX Staff members.
• Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival)
• Delegate duties and responsibilities to Front Desk colleagues and ensure that work processes are in a logical order
• Ensure proper staffing at all times in all areas
• Ensure that Leading Hotel Quality Standards, policies and procedures are properly understood and followed through among Front Office colleagues
• Assist in compiling annual departmental operating budgets. Control departmental costs to ensure spending is within budget
• Perform all aspects of human resources and training functions, including hiring, performance appraisals, counseling, coaching, training, disciplinary actions, etc. along side the Front Office Managers direction.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
• Handle all guest complaints and comments relating to the department tactfully
• Ensure that the CBI Standards are continuously refreshed, maintained and used effectively and in line with Leading Hotels and Forbes Five Star Standards.
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Front Office Manager or Rooms Division Manager
Requirements
• Minimum of 2 years front office and/or supervisory experience
• Demonstrated management skills
• Superior customer service skills
• Demonstrated leadership skills
• Ability to multi-task
• Strong attention to detail and organization
• Sound accounting background, needs to have ability to train subordinate staff in this area
• Excellent computer skills
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction
REPORTS TO:
Front Desk Managers
Location
Seasonal
Hours Per Week
Guest Services Coordinator DETAILS
Description
We are looking to hire a full time year-round Guest Services Coordinator.
The responsibilities include but are not limited to responding to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. In addition, the operator/ coordinator will work directly with various departments including housekeeping, engineering, food and beverage, recreation and the spa on all “Knowcross” follow up items on a daily basis.
Responsibilities:
• Maintains confidentiality, security and integrity of guest and organizational data
• Leading Hotels of the World Service Standards are met with each call
• Ensures release of information is consistent with all privacy policies
• Obtains necessary information and transfers calls to correct extensions
• Provides hotel information to callers as appropriate
• Responds quickly and accurately to disaster and emergency situations as required, remaining calm
Requirements
• Superior customer service skills including proper telephone etiquette
• Can work well in a team setting as well as individually
• Enjoys a fast-paced environment
• Excellent multi-tasking skills a must
• Follows direction well
• Being flexible with schedules and hours
• Able to work weekends and holidays
Location
Seasonal
Hours Per Week
Assistant Guest Experience Manager DETAILS
Description
The responsibilities include but are not limited to providing the highest quality service and personalized attention to our guests in a courteous and professional manner; gathering pertinent information through attendance of daily staff meetings, providing general supervision and training of concierge staff. Additional responsibilities include:
• Create Daily and Weekly reports highlighting the upcoming arrivals and in house VIP’s
• Forecast and detail the needs of the arriving guests.
• Assist the Guest Services Manager with all levels of guests and contact them pre-arrival to anticipate all needs to include:
o Guest arrival time
o Curbside check in if applicable
o Restaurant reservations (up selling our in house operation)
o Activities, boating, cabana reservations
o Fridge stocking of soft drinks and water
o Occasion small event planning (birthday cakes, private dinners)
o Spa appointments
o Travel arrangements
o Historical data entries (children’s names/ages, allergies, guest preferences etc.)
o Pet process to include policy review and pet amenities
• Understand the process of achieving the best possible profitability and maximization of revenue in Rooms and Food and Beverage Departments by referrals and upselling o Curbside check in if applicable
o Restaurant reservations (up selling our in house operation)
o Activities, boating, cabana reservations
o Fridge stocking of soft drinks and water
o Occasion small event planning (birthday cakes, private dinners)
o Spa appointments
o Travel arrangements
o Historical data entries (children’s names/ages, allergies, guest preferences etc.)
o Pet process to include policy review and pet amenities
• Organize team meetings and daily operations meetings
• Ensure all team members are maintaining the standards of personal presentation and hygiene
• Fill out amenity request forms, print welcome cards, and ensure all areas have theirs ready for arriving guests
• Select, coordinate, and refresh amenity deliveries as required (including flower deliveries)
• Meet and greet each guest personally
• As part of the Manager on Duty team monitor every day of guest stay, resolve challenges and follow up to ensure guest satisfaction
• Provide a level of service in accordance with Forbes Five star standards and guidelines
• Partner with the Guest Services and Front Desk Managers to ensure a flawless arrival and departure experience
• Responsible with overseeing day to day operations of Concierge desk in the absence of the Guest Services Manager
• Ensure Concierge Desk is staffed appropriately to business levels and that all communication is timely, accessible, and accurate for the guest and employees alike
• Onboard and train seasonal Guest Relations Coordinator
• Log all internal and guest related incidents into Knowcross to include factual account and cost of recovery – additionally responsible for internal department follow-up with guest opportunities
• Ensure contracts for all local offerings or third party bookings are accurate and yield the proper pricing and fees for the hotel
Requirements
• Experience in luxury hospitality services
• A minimum of 2 years management or supervisory experience
• Effective written and verbal communication skills,
• Superior customer service and interpersonal skills
• Ability to work weekends, holidays and long hours when necessary
• Well groomed and professional in appearance
• Superior organizational skills
• Can work well in a team setting as well as independently
• Enjoys a fast-paced environment
• Excellent multi-tasking skills
• Follows direction well
• Can sit, stand, and walk for extended periods of time
• Being flexible with schedules and hours
• Most importantly, you must really enjoy people and providing superior service each and every day
Location
Seasonal
Hours Per Week
VIP Services Manager DETAILS
Description
The responsibilities include but are not limited to providing the highest quality service and personalized attention to our guests in a courteous and professional manner; gathering pertinent information through attendance of daily staff meetings, room’s division weekly meetings, Resume & BEO review; providing general supervision and training of concierge and front desk staff. Additional responsibilities include:
• Create Daily and Weekly reports highlighting the upcoming arrivals and in house VIP’s
• Forecast and detail the needs of the arriving VIP Guests.
• Work with to level VIPs (Top 100 & Legacy Guests) and contact them pre-arrival to anticipate all needs to include:
o Guest arrival time
o Curbside check in if applicable
o Restaurant reservations (up selling our in-house operation)
o Activities, boating, cabana reservations
o Occasion small event planning (birthday cakes, private dinners)
o Spa appointments
o Travel arrangements
o Historical data entries (children’s names/ages, allergies, guest preferences etc.)
o Pet process to include policy review and pet amenities
• Understand the process of achieving the best possible profitability and maximization of revenue in Rooms and Food and Beverage Departments by referrals and upselling o Curbside check in if applicable
o Restaurant reservations (up selling our in-house operation)
o Activities, boating, cabana reservations
o Occasion small event planning (birthday cakes, private dinners)
o Spa appointments
o Travel arrangements
o Historical data entries (children’s names/ages, allergies, guest preferences etc.)
o Pet process to include policy review and pet amenities
• Organize team meetings and daily operations meetings
• Ensure all team members are maintaining the standards of personal presentation and hygiene
• Assist Guest Experience Manager in ensuring all shifts are adequately staffed to meet the business demand when scheduling the manpower
• Lead resort in overall communication of hotel and local offerings
• Meet and greet each Top 100 & Legacy guest personally
• As part of the Manager on Duty team monitor every day of guest stay (primarily Top 100 & Legacy guests), resolve challenges and follow up to ensure guest satisfaction
• Provide a level of service in accordance with Forbes Five star standards and guidelines
• Daily amenity spot check of VIP Arrival Amenities including paid amenities
• Partner with the Guest Services and Front Desk Managers to ensure a flawless arrival and departure experience
• Assist Guest Experience Manager in ensuring Concierge Desk is staffed appropriately to business levels and that all communication is timely, accessible, and accurate for the guest and employees alike
• Onboard and train seasonal Guest Relations Coordinator
• Log all internal and guest related incidents into Knowcross to include factual account and cost of recovery.
• Ensuring appropriate department managers across the resort are following up with guest opportunities
• Assisting with Management and coverage of the Signature Shop
Requirements
• Experience in luxury hospitality services
• A minimum of 2 years management or supervisory experience
• Effective written and verbal communication skills,
• Superior customer service and interpersonal skills
• Ability to work weekends, holidays and long hours when necessary
• Well groomed and professional in appearance
• Superior organizational skills
• Can work well in a team setting as well as independently
• Enjoys a fast-paced environment
• Excellent multi-tasking skills
• Follows direction well
• Can sit, stand, and walk for extended periods of time
• Being flexible with schedules and hours
• Most importantly, you must really enjoy people and providing superior service each and every day
Location
Seasonal
Hours Per Week
Accounting
General Accountant DETAILS
Description
• Resort Group Invoicing with applicable follow up and ownership of accounts.
• Weekly Review of Resort Aging reports.
• Attending Pre-con meetings with resort and clients to confirm proper billing
• Inventories – participate, reconcile and post monthly entries
• Prepare journal entries for accrual process at month end
• Assist departments in the interpretation, orientation, training, and analysis of accruals, monthly recaps, and financial reports
• Reconcile monthly workpapers
• Respond timely to customer inquires
• Assist in Daily and Summary resort reporting when needed as back up
• Other duties may be assigned as needed
Requirements
• Accounting degree preferred
• Advanced Excel experience required
• Strong time management and organizational skills
• Ability to work with guest and employee concerns in a friendly manner. This involves listening to the nature of the concern, demonstrating concern to the customer/co-worker, and providing positive and proactive solutions.
• Ability to read, write and speak English to communicate effectively with employees and guests.
• Advanced Excel experience required
• Strong time management and organizational skills
• Ability to work with guest and employee concerns in a friendly manner. This involves listening to the nature of the concern, demonstrating concern to the customer/co-worker, and providing positive and proactive solutions.
• Ability to read, write and speak English to communicate effectively with employees and guests.
Location
Seasonal
Hours Per Week
Culinary/Kitchen
Cooks, Line Cooks & Breakfast Cooks - Seasonal DETAILS
Description
The responsibilities of the Cook includes but is not limited to focusing on accurately and efficiently cooking meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking. The cook also performs other duties in the areas of food and final plate preparation and presentation, including plating and garnishing of cooked items and preparing appropriate garnishes for all hot menu item plates. Additional responsibilities:
• Prepares a variety of meats, seafood, poultry, vegetables and other food items using broilers, ovens, grills, fryers and a variety of other kitchen equipment
• Knows and complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures
• Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils
• Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period
• Portions food products prior to cooking according to standard portion sizes and recipe specifications
• Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment
• Prepares item for broiling, grilling, frying, sautéing or other cooking methods by portioning, battering, breading, seasoning and/or marinating
• Handles, stores and rotates all products properly
• Completes required tasks within assigned time frames
• Assists in food prep assignments during off-peak periods as needed
• Attends all scheduled employee meetings and brings suggestions for improvement
• Performs other related duties as assigned by the manager
Requirements
• High school diploma or equivalent vocational training certificate
• 2 years or more of experience in the culinary field
• Ability to communicate clearly and effectively in English with guests, co-workers, and management personnel
• Ability to compute basic mathematical calculations
• Ability to perform job functions with attention to detail, speed, and accuracy
• Must be able to lift up to 50 lbs. and stand for up to five/six hours per shift
• Ability to prioritize, organize, and follow through with assigned tasks
• Ability to be a clear thinker, remain calm and resolve problems using good judgment
• Ability to work well under the pressure of meeting production schedules and timeliness of food displays
• Ability to handle multiple tasks at one time while maintaining a high level of professionalism
• Ability to work well with others in a team environment
• Must be flexible with schedules and can work holidays and weekends
Essential:
• Contribute to the growth and success of the team
• Ability to maintain a clean, neat and organized work environment
• Ability to follow recipes; able to increase or decrease recipe as needed
• Demonstrates good knife skills
• Ability to season food properly
• Ability to properly follow all processes that are in place
• Understands how to read contracts, BEO’s and order tickets
• Can communicate with all internal customers efficiently. (stewarding, banquets…)
• Ability to fill out all requisitions properly
• Ability to follow all rules and regulations in employee handbook
• Ability to properly rotate products in walk in cooler
• Clean and maintain equipment properly
Nature of Employment: This position is at-will. Employment with the Company is voluntarily entered into and you may terminate the employment relationship at any time, with or without notice and for any reason or no reason. Similarly, the Company may terminate the employment relationship at any time, with or without notice and for any reason or no reason.
Job Offers are contingent upon successfully passing the background check and completing the Form I-9.
Location
Seasonal
Hours Per Week
Dishwasher - Full-Time Year-Round with Benefits & Seasonal Through Winter DETAILS
Description
Overall responsibility of the Dishwasher is to ensure that product quality and service standards are met and that optimum service is provided to hotel guests. The key responsibilities include but are not limited to:
• Cleaning kitchen wares (china, glass, silver, etc) while handling it with care to minimize breakage
• Clean and maintain kitchen equipment
• Making sure health and state regulations are followed at all times
• Adhere to Hotel specifications and standards
Requirements
• Can work well independently as well as in a team setting
• Follow direction well
• Able to meet deadlines
• Able to lift up to 50 lbs.
• Able to work in an environment with warm temperatures
• Being flexible and motivated
• Must be able to work weekends and holidays
Reports to:
The Executive Steward
Nature of Employment:
This position is at-will. Employment with the Company is voluntarily entered into and you may terminate the employment relationship at any time, with or without notice and for any reason or no reason. Similarly, the Company may terminate the employment relationship at any time, with or without notice and for any reason or no reason.
Job Offers are contingent upon successfully passing the background check and completing the Form I-9.
Location
Seasonal
Hours Per Week
Prep Cook - Full-Time Year -Round with Benefits DETAILS
Description
The position of Prep Cook provides the opportunity to gain valuable work experience with on-the-job training in live professional kitchens. The Prep Cook will prep the mise en place for the menu items and batch production items for the various dining outlets on the property, all under the guidance of professional chefs at Chatham Bars Inn.
Qualifications:
• High school diploma or equivalent vocational training certificate.
• Ability to communicate clearly and effectively in English with guests, co-workers, and management personnel.
• Ability to compute basic mathematical calculations.
• Ability to perform job functions with attention to details, speed, and accuracy. Must be able to lift up to 50lbs and stand for up to five hours per shift, five days a week.
• Ability to prioritize, organize, work and follow through with assigned tasks.
• Ability to be a clear thinker, remain calm and resolve problems using good judgment.
• Ability to work well under the pressure of meeting production schedules and timeliness of food displays.
• Ability to handle multiple tasks at one time while maintaining a high level of professionalism.
• Ability to work well with others in a team environment.
• Contribute to the growth and success of the team.
Requirements
• Ability to follow recipes; able to increase or decrease recipe as needed.
• Demonstrates good knife skills.
• Ability to season food properly.
• Ability to properly follow all processes that are in place.
• Understands how to read contracts and order tickets.
• Can communicate with all internal customers efficiently. (stewarding, banquets…)
• Ability to fill out all requisitions properly.
• Ability to follow all rules and regulations in employee handbook properly.
• Ability to properly rotate products in walk in cooler.
• Clean and maintain equipment properly.
Nature of Employment:
This position is at-will. Employment with the Company is voluntarily entered into and you may terminate the employment relationship at any time, with or without notice and for any reason or no
Location
Seasonal
Hours Per Week
Pantry Cook - Full-Time Year-Round with Benefits DETAILS
Description
• Prepares a variety of cold foods, salads, seafood, proteins, vegetables and other food items using broilers, ovens, grills, fryers and a variety of other kitchen equipment.
• Knows and complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
• Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
• Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.
• Portions food products prior to cooking according to standard portion sizes and recipe specifications.
• Maintains a clean and sanitary work station area including tables, shelves, sauté burners, convection oven, table top equipment, flat top range and refrigeration equipment.
• Produces and maintains par stocks of dressings and batch production items.
• Handles stores and rotates all products properly.
• Completes required tasks within assigned time frames.
• Assists in food prep assignments during off-peak periods as needed.
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Performs other related duties as assigned by the manager.
Requirements
• 2 years or more of experience in the culinary field.
• Ability to communicate clearly and effectively in English with guests, co-workers, and management personnel.
• Ability to compute basic mathematical calculations.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Must be able to lift up to 50 lbs. and stand for up to five/six hours per shift.
• Ability to prioritize, organize and follow through with assigned tasks.
• Ability to be a clear thinker, remain calm and resolve problems using good judgment.
• Ability to work well under the pressure of meeting production schedules and timeliness of food displays.
• Ability to handle multiple tasks at one time while maintaining a high level of professionalism.
• Ability to work well with others in a team environment.
• Must be flexible with schedules and can work holidays and weekends.
Essential:
• Contribute to the growth and success of the team.
• Ability to maintain a clean, neat and organized work environment.
• Ability to follow recipes; able to increase or decrease recipe as needed.
• Demonstrates good knife skills.
• Ability to season food properly.
• Ability to properly follow all processes that are in place.
• Understands how to read contracts, BEO’s and order tickets.
• Can communicate with all internal customers efficiently. (stewarding, banquets…)
• Ability to fill out all requisitions properly.
• Ability to follow all rules and regulations in employee handbook.
• Ability to properly rotate products in walk in cooler.
• Clean and maintain equipment properly.
Nature of Employment:
This position is at-will. Employment with the Company is voluntarily entered into and you may terminate the employment relationship at any time, with or without notice and for any reason or no reason. Similarly, the Company may terminate the employment relationship at any time, with or without notice and for any reason or no reason.
Job Offers are contingent upon successfully passing the background check and completing the Form I9.
Location
Seasonal
Hours Per Week
Steward Supervisor - Full-Time Year-Round with Benefits DETAILS
Description
• Assisting and guiding the Stewards in the department
• Prioritize and organize work assignments
• Assist in establishing par levels and storage requirements for supplies and equipment
• Maintain close communication with the Executive Steward to ensure that the operation is running efficiently
Requirements
• Prior supervisory experience necessary
• Valid Driver’s License a must
• Superior organizational skills
• Paying attention to detail
• Ability to complete multiple tasks simultaneously
• Able to supervise multicultural / bilingual staff
• Able to lift up to 50 lbs.
• Able to meet deadlines
• Pro-active
• Must be flexible with schedule, including working weekends and holidays when necessary
Reports to:
The Executive Steward
Status: Non-exempt, Food & Beverage
Nature of Employment:
This position is at-will. Employment with the Company is voluntarily entered into and you may terminate the employment relationship at any time, with or without notice and for any reason or no reason. Similarly, the Company may terminate the employment relationship at any time, with or without notice and for any reason or no reason.
Job Offers are contingent upon successfully passing the background check and completing the Form I9.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.
Location
Seasonal
Hours Per Week
Stewarding Supervisor - Full-Time Year-Round with Benefits DETAILS
Description
Assists the Executive Steward in overseeing the day-to-day functions of the Stewarding Department in addition to working alongside the Stewards in the various kitchens. The key responsibilities include but are not limited to:
• Assisting and guiding the Stewards in the department
• Prioritize and organize work assignments
• Assist in establishing par levels and storage requirements for supplies and equipment
• Maintain close communication with the Executive Steward to ensure that the operation is running efficiently
Requirements
• Valid Driver’s License a must
• Superior organizational skills
• Paying attention to detail
• Ability to complete multiple tasks simultaneously
• Able to supervise multicultural / bilingual staff
• Able to lift up to 50 lbs.
• Able to meet deadlines
• Pro-active
• Must be flexible with schedule, including working weekends and holidays when necessary
Reports to: The Executive Steward
Nature of Employment: This position is at-will. Employment with the Company is voluntarily entered into and you may terminate the employment relationship at any time, with or without notice and for any reason or no reason. Similarly, the Company may terminate the employment relationship at any time, with or without notice and for any reason or no reason.
Job Offers are contingent upon successfully passing the background check and completing the Form I9.
Location
Seasonal
Hours Per Week
Junior Sous Chef - Full-Time Year-Round with Benefits DETAILS
Description
The key responsibilities include but are not limited to:
• Prepares a variety of meats, seafood, poultry, vegetables and other food items using broilers, ovens, grills, fryers and a variety of other kitchen equipment.
• Knows and complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
• Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
• Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.
• Portions food products prior to cooking according to standard portion sizes and recipe specifications.
• Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment.
• Prepares item for broiling, grilling, frying, sautéing or other cooking methods by portioning, battering, breading, seasoning and/or marinating.
• Handles, stores and rotates all products properly.
• Completes required tasks within assigned time frames.
• Assists in food prep assignments during off-peak periods as needed.
• Assist the Sous Chefs in the line operation, preparation, and food production
• Planning, scheduling, and organizing staff to ensure proper coverage
• Communicate and enforce policies and procedures
• Attend pre-shift meetings, review and communicate all information pertinent to the day’s activities with the Sous Chefs
• Assists the Sous Chefs in the preparation of requisitions for supplies and food items
• Check and control proper storage of all food items in refrigerators and freezers to maintain product freshness.
• Ensure that all staff are properly trained and that they have the tools to effectively carry out their daily tasks
• Maintain sanitation and cleanliness standards
• Ensure prompt response and follow up to staff and guest’s needs alike
• Promote teamwork and motivation through daily communication
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Performs other related duties as assigned by the manager.
Requirements
• Experience in managing high-end operations preferred
• Culinary Degree preferred
• Demonstrated leadership abilities required
• Must have superior communication and organizational skills
• High school diploma or equivalent vocational training certificate.
• Ability to communicate clearly and effectively in English with guests, co-workers, and management personnel.
• Ability to compute basic mathematical calculations.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Must be able to lift up to 50 lbs. and stand for up to five/six hours per shift.
• Ability to prioritize, organize and follow through with assigned tasks.
• Ability to be a clear thinker, remain calm and resolve problems using good judgment.
• Ability to work well under the pressure of meeting production schedules and timeliness of food displays.
• Ability to handle multiple tasks at one time while maintaining a high level of professionalism.
• Ability to work well with others in a team environment.
• Must be flexible with schedules and can work holidays and weekends.
Reports to:
The Executive Chef and Sous Chef Team
Location
Seasonal
Hours Per Week
Baker DETAILS
Description
We are looking to hire a full time year round Baker.
About the Position:
Responsibilities of a Baker include but are not limited to the preparation and baking of menu items such as breads, breakfast pastries, pastries, cookies, cakes, brownies, etc. for the various restaurants and banquets.
• Assumes 100% responsibility for quality of products served
• Knows and complies consistently with our standard portion sizes, baking/cooking methods, quality standards and kitchen rules, policies and procedures
• Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period
• Portions food products prior to cooking according to standard portion sizes and recipe specifications
• Maintains a clean and sanitary work station area including tables, shelves, flour bins, scales, sauté burners, convection oven, bannetones, loading boards, flat top range, freezer and refrigeration equipment
• Follows proper plate presentation and garnish set up for all dishes
• Handles, stores and rotates all products properly
• Completes required tasks within assigned time frames
• Tracks and reports any food waste
• Assists in food prep assignments during off-peak periods as needed
• Opens and/or closes the kitchen properly and follows the closing checklist for kitchen stations. Assists others in closing the kitchen
• Performs related duties such as helping to wash dishes as needed, preparing recycling, cleaning around restaurant and help with any other projects as assigned by the kitchen manager
• Attends all scheduled employee meetings and brings suggestions for improvement
• Performs other related duties as assigned by the manager-on-duty
Requirements
• High school diploma or equivalent vocational training certificate
• Ability to communicate clearly and effectively in English with guests, co-workers, and management personnel
• Ability to compute basic mathematical calculations
• Ability to perform job functions with attention to details, speed, and accuracy
• Ability to prioritize, organize, work and follow through with assigned tasks. Ability to be a clear thinker, remain calm and resolve problems using good judgment
• Ability to work well under the pressure of meeting production schedules and timeliness of food displays
• Ability to handle multiple tasks at one time while maintaining a high level of professionalism
• Ability to work well with others in a team environment
• Contribute to the growth and success of the team
• Ability to maintain a clean, neat and organized work environment
• Ability to follow recipes; able to increase or decrease recipe as needed
• Demonstrates good knife skills
• Ability to season food properly
• Ability to properly follow all processes that are in place
• Understands how to read banquet order events and contracts and order tickets
• Can lift up to 50 lbs.
• Can stand for long periods of time
• Flexible with schedule and can work weekends and holidays
Location
Seasonal
Hours Per Week
Banquet Chef DETAILS
Description
We are looking to fill the position of Banquet Chef. This is a full time year round position.
Overall responsibility for preparing and coordinating the production of all cold and hot food items and to ensure that product quality and service standards are met, and that optimum service is provided to hotel guests. The key responsibilities include but are not limited to:
• Supervision of Banquet Kitchen staff
• Planning, scheduling, and organizing staff to ensure proper coverage
• Communicate and enforce policies and procedures
• Conduct pre-shift meetings and review all information pertinent to the day’s activities
• Prepare requisitions for supplies and food items
• Check and control proper storage of all food items in refrigerators and freezers to maintain product freshness and minimize loss
• Ensure that all Banquet Kitchen staff are properly trained and that they have the tools to effectively carry out their daily tasks
• Maintain sanitation and cleanliness standards
• Ensure prompt response and follow up to guest’s needs
• Promote teamwork and motivation through daily communication
Requirements
• Minimum of 1-year supervisory experience
• Demonstrated leadership abilities
• Superior communication skills
• Degree in Culinary Arts preferred
• Must be flexible with schedule and work weekends/holidays as needed
Reports to: The Executive Chef and Executive Sous Chef
Location
Seasonal
Hours Per Week
Farm Chef - Seasonal DETAILS
Description
The Farm Chef is responsible for planning and directing the food preparation in the Farm. In addition, the Farm Chef is responsible for ensuring that product quality and service standards are met, and that optimum dining service is provided to hotel guests. The key responsibilities include but are not limited to:
• Manages the Farm’s Culinary operation including staff, preparation, and food production
• Planning, scheduling, and organizing staff to ensure proper coverage
• Communicate and enforce policies and procedures
• Conduct pre-shift meetings, review, and communicate all information pertinent to the day’s activities
• Prepare requisitions for supplies and food items, and communicate any anticipated changes with the purchasing department and the harvest manager
• Check and control proper storage of all food items in refrigerators and freezers to maintain product freshness and minimize loss
• Coordinating with the Executive Sous Chef and Harvest Manager to utilize the maximum amount of farm product at the Inn as well as the Farm.
• Coordinating with the Executive Sous Chef and Harvest Manager to effectively turn all the farm surplus crops into value added products for the inn and farm stand through pickling, preserving, and fermentation.
• Ensure that all staff are properly trained and that they have the tools to effectively carry out their daily tasks
• Maintain sanitation and cleanliness standards
• Ensure prompt response and follow up to staff and guest’s needs alike
• Promote teamwork and motivation through daily communication
Requirements
• Minimum of 1 years supervisory experience
• Experience in managing high-end operations preferred
• Culinary Degree preferred
• Demonstrated leadership abilities required
• Must have superior communication and organizational skills
• Must be flexible with schedule and can work evenings, holidays, weekends as needed
Location
Seasonal
Hours Per Week
Tavern Chef DETAILS
Description
We are looking to fill the position of Tavern Chef. This is a full time year-round position.
The Tavern Chef is responsible for planning and directing the food preparation in the Tavern kitchen. In addition, the Tavern Chef is responsible for ensuring that product quality and service standards are met, and that optimum dining service is provided to hotel guests. The key responsibilities include but are not limited to:
• Manages the Tavern line operation, staff, preparation, and food production
• Planning, scheduling, and organizing staff to ensure proper coverage
• Communicate and enforce policies and procedures
• Conduct pre-shift meetings, review, and communicate all information pertinent to the day’s activities
• Prepare requisitions for supplies and food items, and communicate any anticipated changes with the purchasing department
• Check and control proper storage of all food items in refrigerators and freezers to maintain product freshness and minimize loss
• Ensure that all staff are properly trained and that they have the tools to effectively carry out their daily tasks
• Maintain sanitation and cleanliness standards
• Ensure prompt response and follow up to staff and guest’s needs alike
• Promote teamwork and motivation through daily communication
Requirements
• Minimum of 1 years supervisory experience
• Experience in managing high-end operations preferred
• Culinary Degree preferred
• Demonstrated leadership abilities required
• Must have superior communication and organizational skills
Reports to: The Executive Chef and Executive Sous Chef
Location
Seasonal
Hours Per Week
Sous Chef - Seasonal DETAILS
Description
We are looking to fill the position of Season Sous Chef.
Overall responsibility for preparing and coordinating the production of all cold and hot food items and to ensure that product quality and service standards are met, and that optimum service is provided to hotel guests in various Kitchens. The key responsibilities include but are not limited to:
• Supervision of Kitchen staff in each outlet
• Planning, scheduling, and organizing staff to ensure proper coverage
• Communicate and enforce policies and procedures
• Conduct pre-shift meetings and review all information pertinent to the day’s activities
• Prepare requisitions for supplies and food items
• Check and control proper storage of all food items in refrigerators and freezers to maintain product freshness and minimize loss
• Ensure that all kitchen staff are properly trained and that they have the tools to effectively carry out their daily tasks
• Maintain sanitation and cleanliness standards
• Ensure prompt response and follow up to guest’s needs
• Promote teamwork and motivation through daily communication
Requirements
• Minimum of 1 year supervisory experience
• Demonstrated leadership abilities
• Superior communication skills
• Degree in Culinary Arts preferred
Reports to: The Executive Chef and Executive Sous Chef
Location
Seasonal
Hours Per Week
Line Cook DETAILS
Description
We are seeking to fill the position of Line Cook (Full time Year-Round).
This exciting opportunity is perfect for individuals with a minimum of 1 to 2 years’ experience and for someone who is creative and always seeking to learn and grow within the role. This individual will work closely with our Chefs in the various outlets to cook foods using the finest local ingredients, most of which are locally sourced through our 8-acre farm, local fish pier, and other areas around Cape Cod. The Line Cook will play an integral role in creating memorable dining experiences for our resort guests.
Responsibilities include but are not limited to the preparation and cooking of menu items for the various restaurants.
Requirements
Ability to communicate clearly and effectively in English with guests, co-workers, and management personnel.
Ability to compute basic mathematical calculations.
2 years or more of experience in the culinary field.
Skills:
• Ability to perform job functions with attention to details, speed, and accuracy.
• Ability to prioritize, organize, work and follow through with assigned tasks.
• Ability to be a clear thinker, remain calm and resolve problems using good judgment.
• Ability to work well under the pressure of meeting production schedules and timeliness of food displays.
• Ability to handle multiple tasks at one time while maintaining a high level of professionalism.
• Ability to work well with others in a team environment.
• Contribute to the growth and success of the team.
Essential Job:
• Ability to maintain a clean, neat and organized work environment.
• Ability to follow recipes; able to increase or decrease recipe as needed.
• Demonstrates good knife skills.
• Ability to season food properly.
• Ability to properly follow all processes that are in place.
• Understands how to read contracts and order tickets.
Reports to:
The Executive Chef
Location
Seasonal
Hours Per Week
Maintenance/Engineering
Painter - Full-Time Year Round with Benefits DETAILS
Description
The responsibilities of the Painter will include but are not limited to the following:
• Apply protective and decorative coats of paint, wall coverings, varnish, lacquer, and/or other related materials to interior and exterior surfaces of buildings, furniture, and equipment
• Operate spray equipment and other small power equipment.
• Install, repairs, and maintains drywall, wall texturing, and ceiling acoustic texturing.
• Erect various types of scaffolding, staging, ladders, and planks to reach surfaces of work area for Painters and others.
• Apply paints, stains, surface preparatory materials, and undercoating materials to a variety of surfaces, as appropriate, and according to Materials Safety Data Sheets ensuring compliance with hazardous materials guidelines.
• Determine appropriate color for new or replacement applications through consultation with lead painter, and Engineering Management staff.
• Maintain existing paint surfaces through matching and tinting of appropriate paint products.
• Identification, safe handling, and appropriate disposal of paints, stains, preparatory and undercoating materials, and other hazardous materials.
Requirements
• Knowledge and skill in hazardous materials handling, application, and disposal.
• Skill in the preparation and application of paints, stains, and surface preparation materials to a wide variety of surfaces.
• Must be able to bend, stand, lean, and reach for long periods of time.
REPORTS TO: The Lead Painter and the Director of Property Operations
Nature of Employment: This position is at-will. Employment with the Company is voluntarily entered into and you may terminate the employment relationship at any time, with or without notice and for any reason or no reason. Similarly, the Company may terminate the employment relationship at any time, with or without notice and for any reason or no reason.
Job Offers are contingent upon successfully passing the background check and completing the Form I9.
Location
Seasonal
Hours Per Week
Chief Engineer DETAILS
Description
• Build and maintain vendor and contractor relations
• Maintain compliance with all zoning rules and regulations
• Conduct regular inspections of facilities, grounds, HVAC, electrical, and plumbing
• Provide comprehensive written updates on projects
• Implement preventative maintenance plans and checklist for facilities and equipment.
• Implement and execute the routine schedule of testing fire systems, sewage treatment and pumping systems
• Order and manage the inventory of maintenance supplies, parts and equipment
• Review all work orders to determine reoccurring issues, analyze costs and determine strategies for cost savings.
• Ensure that engineering and grounds personnel have received the necessary training on all corporate maintenance policies and OSHA rules
Requirements
• 5 years maintenance, hotel/resort experience preferred
• Experience in construction and maintenance for multi-building property
• College education with a bachelor’s degree or Associate degree preferred
• High level of knowledge and experience with HVAC, electrical and plumbing systems and construction principles
• Experience with landscaping
• Ability to examine with a solid understanding - blueprints, schematic drawings, layouts, and other visual aids for design and construction projects
• Strong management and leadership skills
• Can lift up to 50 lbs
• Can walk and stand for long periods of time
• Able to bend, pull, and lift
• Excels in negotiation, vendor relationship, financial management, time management, and organizational and problem-solving skills
• Excellent and effective oral and written communication and interpersonal skills
• Good computer skills necessary
• Must be able to work weekends and holidays
• This is a hands-on Chief Engineer position, 50% administrative work 50% field
Reports to:
Director of Engineering
Location
Seasonal
Hours Per Week
Hotel Room Technician DETAILS
Description
• Responds to engineering and maintenance concerns as requested by Engineering Manager and Engineering Coordinator
• Performs all preventative maintenance in Guest Rooms including the company’s Knowcross PM system with follow through when the project is completed
• Maintains departmental compliance with hotel maintenance procedures at all time
Requirements
• Hotel or Resort experience preferred
• Must be able to work flexible schedules including weekend, holiday and evening shifts
• Excellent Communication skills required with staff & guests
• Must be able to work both independently and in teams
• Valid Driver’s license required
• Well organized with the ability to work in a fast pace environment
• Fluency in English (verbal/written) is necessary, ability to speak additional languages is desired but not required
• Additional Requirements include grouting showers, able to caulk tubs, touchup woodwork, and minor carpentry
• Lift requirements of 50lbs or heavier
• Flexible with schedule; can work weekends and holidays
Location
Seasonal
Hours Per Week
Farm
Greenhouse Fertility & Tomato Supervisor DETAILS
Description
This facility produces high quality organic vegetables for use at several restaurants located at the Chatham Bars Inn resort in Chatham, MA. Candidates with a strong passion for sustainable agriculture and experience in greenhouse operations are preferred. Responsibilities will include but are not limited to:
• Oversee, maintain and manage all greenhouse operations relating to fertility and plant nutrient management, including: Mixing fertilizer, measuring fertilizer levels, coordinating with Farm Manager to meet targets for fertility and plant health
• Manage the mixing and application of all field fertilizers
• Manage greenhouse & field irrigation systems to maximize plant health and meet fertility targets
• Oversee the pruning and cultural management of all tomatoes and vining greenhouse crops including tomatoes and cucumbers
• Implement and oversee comprehensive IPM (Integrated Pest Management) plan through use of approved organic pesticides, beneficial organisms and cultural practices
• Maintain & service all greenhouse structures on a regular basis
• Assist with construction of new greenhouse structures
• Assist with all other farm duties as necessary including planting, harvesting, processing and general property maintenance & repair
Requirements
• Demonstrated passion for sustainable / organic agriculture
• Ability to maintain a professional attitude and neat appearance
• Follows direction well. Strong attention to detail and organization
• Must be able to work independently as well as in a team setting
• Ability work under challenging ergonomic conditions, including work that requires frequent crouching, bending and kneeling.
• Ability to regularly lift loads of 50lbs or more
• Ability to work outside in all climates
• Valid Driver’s License is required
Dates: April 1st - November 1st
Location
Seasonal
Hours Per Week
Farm Hand DETAILS
Description
The Farm Hand is responsible for but not limited to:
• Harvesting, transplanting, weeding, pruning, trellising, thinning, managing irrigation systems, and pest control
• Some tractor and rototiller work will be required for soil preparation and cultivation
• Post-harvest operations will include sorting, washing, bunching of harvested crops, quality control, and packing/storage responsibilities
• Transport and delivery of farm products will also be required
• Greenhouse operations will entail but are not limited to seeding, potting-up, irrigation, pest control, and fertility management.
Requirements
• Demonstrates passion for sustainable/organic agriculture
• Ability to maintain a professional attitude and neat appearance
• Follow direction well
• Strong attention to detail and organization
• Must enjoy working with plants and produce
• Ability to multi-task
• Must be able to work independently as well as in a team setting
• Ability to work under challenging ergonomic conditions, including work that requires frequent crouching, bending and kneeling.
• Ability to regularly lift loads of 50 pounds or more
• Must be able to work outside in all climates
• Valid Driver’s License is required
Location
Seasonal
Hours Per Week
Farm Stand Attendant DETAILS
Description
The Farm Stand Attendant’s responsibilities include but are not limited to:
• Assisting with day-to-day harvest, display & retail operations for a small high-volume farm stand
• Collaborating with the farm stand supervisor to ensure a constant supply of fresh vegetables to the farm stand.
• Maintaining the health of nursery stock and plants for sale
• Positively engaging with our loyal customer base
• Neatly packing, labeling, packaging all vegetables to the exacting standards of the Chatham Bars Inn
• Leave each shift with a tidy work area, including both the farm stand and back of house work stations and storage areas
• Communicate with the harvest manager inventory needed for same-day sales and next-day sales
• Participate in the tracking system of outside vendor items to ensure clear communication on when items need to be reordered
• Maintaining a clean, orderly and well-organized retail display area
• Maintaining accurate sales records and bookkeeping practices
• Maintaining quality standards and ensuring that all products leaving the farm meet the impeccable standards of the Chatham Bars Inn Farm
• Transport and delivery of farm products will also be required
• Participate in general farm-hand duties as necessary
Requirements
• Excellent time management skills
• Strong attention to detail and organization
• Calm and positive attitude, even when working under stressful conditions
• Ability to maintain a professional attitude and neat appearance
• Must be able to work independently as well as in a team setting
• Ability to stand for long periods of time
• Ability to work under challenging ergonomic conditions, including work that requires frequent crouching, bending, kneeling, and lifting.
• Ability to regularly lift loads of 50 pounds or more
• Must be able to work outside in all climates
• Must be flexible with schedule and able to work weekends and holidays
• Valid Driver’s License is required
Location
Seasonal
Hours Per Week
Food & Beverage
Food & Beverage Cleaner DETAILS
Description
The Food & Beverage Cleaner is responsible for but not limited to the overall cleanliness of the Restaurants and Event Spaces and reporting deficiencies to ensure all spaces are maintained in accordance to standards and procedures of restaurants and event spaces as set forth by Forbes, AAA, Preferred Hotels and Chatham Bars Inn.
General Responsibilities Include:
• Ensure all restaurants and event spaces of the hotel are cleaned and maintained up to the standard as demonstrated by Food and Beverage supervisory staff during initial training
• Continuously uses chemicals to clean and sanitize the restaurants and event spaces including, mirrors, walls and floors.
• Sweeps, vacuums, extracts, scrubs, waxes, and polishes floors, interior and exterior
• Cleans and polishes furniture and upholstered items, ensuring they are always in the best condition.
• Dusts furniture, wash walls, ceiling, woodwork, windows, door panels, and sills.
• Welcomes guests and creates a hospitable experience
• Performs other related duties as assigned by the manager
Requirements
• Must be able to work early morning hours
• Superior organizational skills
• Superior attention to detail
• Can work well independently as well as in a team setting
• Follow direction well
• Able to meet deadlines
• Able to lift up to 50 lbs.
• Being flexible and motivated
• Professional appearance and grooming
• Able to work with cleaning chemicals/products
• Must be able to work holidays and weekends with a flexible schedule
• Must be able to communicate well in English verbally and understand written directions
Location
Seasonal
Hours Per Week
Start Date
Food & Beverage Restaurant Manager - Full-Time Year-Round with Benefits DETAILS
Description
• Greeting guests and assigning tables
• Oversees the food & beverage staff
• Handles guest complaints
• Contribute to the achievement of F&B revenue goals
• Strive to increase F&B guest count and total revenue, while maintaining quality of service
• Review staffing needs daily and weekly for efficient management of labor cost
• Ensure accountability for successful execution of all operating systems (requisitions, weekly and daily inventory) that impact the efficiency of the operation
• Ensure proper execution of all accounting functions (proper guest check procedures, comp and void procedures, and proper event check posting)
• Weekly scheduling of all F&B outlets
Requirements
• Minimum of 2 years dining room management
• Ability to work weekends and holidays
• Superior customer service skills
• Must be able to stand for long periods of time
• Ability to multi-task
• Strong attention to detail and organization
• Basic computer skills required. Experience with Excel, Outlook, Micros, Open Table, and Delphi preferred
• Clear and concise written and verbal communication skills
• Enjoys a fast-paced work environment
• Must be able to lift up to 40 lbs
• Current TIPS Alcohol Certification or comparable alcohol service certification
Reports to: Director of Operations
Location
Seasonal
Hours Per Week
Host/Hostess DETAILS
Description
• Greet guests and patrons personally and on the telephone offer appropriate seating arrangements
• Present menus
• Ensure that the menus are clean, orderly, and appropriate for the meal service
• Ensure the quantity of menus is sufficient to cater to the number of guests
• Assist in setting up dining rooms and make reservation arrangements as necessary
• Maintain clean and organized tables and work area
• Assist Restaurant Managers with other tasks as needed
Requirements
• Superior organizational skills
• Follows direction well
• Being flexible and motivated
• Must be able to stand and walk for extended periods of time
• Must be able to work early morning or evening shifts, weekends and holidays
Reports to:
Director of Food & Beverage and Restaurant Managers
FT and PT positions available.
Location
Seasonal
Hours Per Week
Banquet Manager DETAILS
Description
• Manage and coordinate function room setups, AV requirements preparation and functionality
• BEO Management and attend all resume meetings
• Food & Beverage ordering for events
• Manage and coordinate function room setups, AV requirements preparation and functionality
• Main point of contact for the client during the event(s)
• Coordinate and facilitate staff service training programs, work schedules, company rules and policies
• Manage labor costs, purchasing, facility maintenance, equipment, supplies and cleanliness of the facilities.
• Provide quality services and increase guest satisfaction
• Handle guest requests and concerns
• Develop and maintain effective communications between all operating departments.
Requirements
• Minimum of 5 years supervisory/management experience
• Experience in a 4 or 5 Star/Diamond property strongly preferred
• College education or equivalent, hotel or restaurant management degree preferred
• Organizational skills to function effectively with attention to detail while meeting established deadlines
• Excellent computer skills. Experience with Excel, Outlook, Micros, Open Table, and Delphi preferred
• Work in a fast-paced and busy environment
• Communicate effectively in English, both in oral and written form
• Must have excellent interpersonal skills
• Must be able to stand for long periods of time
• Ability to work weekends and holidays
Location
Seasonal
Hours Per Week
Server DETAILS
Description
We are looking to hire a full time year round Server.
The responsibilities include but are not limited to greeting and welcoming guests at assigned tables, assisting guests with their orders; announcing current menu and daily specials and are able to fully and easily explain menu items and ingredients; promptly serving food while ensuring quality and accuracy of orders; attending to guests throughout their dining experience; maintaining cleanliness of restaurant; delivering bill requests; ensuring proper methods of payment from guests, and performing other tasks as assigned. Performing all duties and adhering to the Chatham Bars Inn Standards.
Requirements
• A minimum of 2 years experience necessary, fine dining service preferred
• Availability to work through the fall preferred
• Effective written and verbal communication skills,
• Superior customer service and interpersonal skills
• Ability to work for long hours.
• Servers should also be well groomed
• Superior organizational skills
• Can work well in a team setting
• Enjoys a fast-paced environment
• Follows direction well
• Able to lift up to 50 lbs.
• Being flexible with schedules and hours (including weekends & holidays)
• Able to work with cleaning chemicals/products
• Current TIPS Alcohol Certification or comparable alcohol service certification
Nature of Employment:
This position is at-will. Employment with the Company is voluntarily entered into and you may terminate the employment relationship at any time, with or without notice and for any reason or no reason. Similarly, the Company may terminate the employment relationship at any time, with or without notice and for any reason or no reason.
Location
Seasonal
Hours Per Week
Retail
Retail Associate DETAILS
Description
Retail Associate Positions Available:
Seasonal, FT or PT May 1 through Sept. 30 or
Extended Seasonal, FT/PT April 1 to October 31
Responsible for providing outstanding customer service, generating sales, shop merchandising and orderliness, and safeguarding company assets. This position assists the Retail Supervisor, and includes sales, inventory/stock room tasks, and merchandise data entry for both the Chatham Bars Inn Main Inn Shop (Signature Shop) and the Chatham Bars Inn and Vineyard Vines Beach and Pool Shop.
Primary responsibilities include, but are not limited to, the following:
• Greet guests in a friendly and welcoming manner as they enter the store
• Maintain a neat and orderly appearance of all racks, shelves, clothes, gift items, etc.
• Properly handle all merchandise and keep it well presented
• Assist all guests with clothing, jewelry, accessories and gifts
• Process sales using computer POS system properly and efficiently, generate end of day sales reports
• Stock room and inventory management
• Assist Retail Supervisor with additional assigned projects
• Perform all job functions with attention to detail, accuracy and efficiency
Requirements
• Excellent Computer skills
• Previous Retail experience preferred, but not required
• Friendly, courteous, pleasant and helpful personality
• Ability to organize and follow directions thoroughly
• Ability to work cohesively with co-workers as part of a team
• Ability to work varied hours/days, including nights, weekends and holidays
• Previous experience and training in Customer Service preferred
• Physical ability to stand for extended periods of time
• Endure various physical movements throughout the work areas
• Exert physical effort in handling boxes of merchandise and fixtures throughout the store
• Able to lift up to 30 lbs. and up, and stand on a ladder or stepstool
Location
Seasonal
Hours Per Week
- Bell/Valet (3) |
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- Accounting (1) |
- Culinary/Kitchen (13) |
- Maintenance/Engineering (3) |
- Farm (3) |
- Food & Beverage (5) |
- Retail (1)
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